FAQs

Where is Magic Valley Gardens located?

We are located in Southern Idaho. You can certainly stop by and see us as we are located inside Southern Idaho Landscape Center.

How can I contact you?

You can contact us here or feel free to send us an email at info@magicvalleygardens.com.

Please allow 24-48 hours for a response. 

How long will it take to receive my plants?

Plants are living things! To ensure your plants arrive happy and healthy, we ship all orders on Mondays and Tuesdays to avoid any weekend delays.

Please remember that holidays and extreme weather can affect our shipping schedule. We will be in touch if there is a delay.

How do orders ship?

Orders ship via UPS in the continental USA and USPS outside the continental USA if UPS is not available. Orders are sent so that they are in transit for three days or less.

I got the tracking number, but it says my plant hasn’t left your facility; where is it?

Rest assured that the plants are not packed and sit in their box for several days before shipping. We print the shipping labels as orders come in to speed up with packing process for our team on our Monday and Tuesday shipping days.

While it may look like it was packed and sitting, the plants were in the greenhouse receiving only the best care from our knowledgeable and trusted staff.

I received my plant, but some of the leaves have yellowed or look sad (wilted, etc.).  Can I get a replacement plant?

We have taken a long time to perfect our packing process and take the utmost care when preparing orders for shipment. Unfortunately, with shipping live plants comes a unique set of potential problems. Extreme weather, aggressive package handlers and 

Also, some plants are just dramatic. Many plants will wilt and lose leaves throughout the journey. DO NOT PANIC. Give the plant some time to acclimate to its new surroundings. Please do not re-pot, fertilize, or water if the soil is still moist- this can worsen things. 

What is your guarantee?

Did you have a plant die during shipment? No problem because we guarantee that all plants will "arrive alive.” All dead-on-arrival plants, grievances, and/or order problems must be reported via email on the day the order is delivered, and picture documentation must be included with all claims. Refunds/store credit are issued on a case-by-case and in the form of store credit.

Did a plant arrive alive but is not in the best condition? Please email us with photos so that we may help!

Do you include heat packs for cold weather?

We check the weather daily and will include heat packs for free when needed.

Will my plant look like the pictures on this site? Will I receive the same plant in the listing?

No, you will not receive the same plant from the listing. We use the photos on the listing to represent the type of plant you will get.

What is your return policy?

We do not accept returns.

What are your order change and cancellation policies? 

Once an order is confirmed, we are no longer able to make any modifications to your order. This includes adding, removing, and substituting items. All sales are final.

Can I place an order to be held for shipping until a later time?

We are unable to accommodate holding orders for a later shipping date. Please be aware that when you place your order, it will go out the following Monday or Tuesday. Please plan accordingly.

I forgot to apply a discount or coupon to my order!  Can you use it or refund it to my payment method?

Unfortunately, we cannot retroactively apply discounts once an order has been confirmed. Discounts are not redeemable for cash or refunds.

Please note that only one coupon code can be used per order.

Do you ship outside the U.S.A.?

We are unable to ship internationally at this time.

What happens if my plants are confiscated by a government agency, or the shipment is refused entry?

Please do your best to research your state's guidelines before ordering. We are not responsible for orders refused, taken possession of, or intercepted by a government agency or department of agriculture. Buyers are responsible for knowing whether or not they are allowed to bring specific plants into their state. The buyer assumes all risks when purchasing items. We do not refund orders that are refused or confiscated by a government agency.

Do you have ________ plant in stock?

We update our inventory regularly, so if you do not see a plant on the site, we do not have it. If you would like to be contacted, if we do get something particular in, please send us an email, and we can add you to our request list.