Policies & Guarantees
We here at Magic Valley Gardens love plants, and we want you make sure you love your plants too! Below are the specifics of refund policy.
"Arrive Alive" Guarantee
Did you have a plant die during shipment? No problem because we guarantee that all plants will "arrive alive". All dead-on-arrival plants, grievances and/or order problems must be reported via email on the day the order is delivered, and picture documentation must be included with all claims. Refunds/store credit are issued on a case by case basis and in the form of store credit.
Did a plant arrive alive but is not in the best condition? Please email us with photos so that we may help!
We cannot control how your package is handled once it leaves our facility; however, we attempt to package with the utmost care of the plants ordered to encourage as little damage as possible. Plants are living things and sometimes die. We work very hard to give you the best information to keep them happy and healthy. Due to the nature of plants, there is no warranty or guarantee on plants beyond "arriving alive".
The arrive alive guarantee is void when packages are left outside during adverse weather.
We are unable to guarantee orders shipping outside the continental USA.
All sales are final. Once an order is confirmed, we are no longer able to make any modifications to your order. This includes adding, removing, and substituting items
We do not accept returns.
What happens if my plants are confiscated by a government agency or shipment is refused entry?
Please do your best to research your state's guidelines before ordering. We are not responsible for orders refused, taken possession of or intercepted by a government agency or department of agriculture. Buyers are responsible for knowing whether or not they are allowed to bring specific plants into their state. Buyer assumes all risk when purchasing items. We do not refund orders that are refused or confiscated by a government agency.